Rizka Amelia

Customer Service · E-Commerce Advertising · UX/UI Design

I work in sales, e-commerce advertising, and client communication for the European and US markets, remotely from Indonesia. I also design visual materials and mockups in Figma.

Contact me

About me

I previously worked at Soft Synergy, a Polish IT and design agency. There I prepared proposals, managed leads and active projects, followed up with clients, and kept communication between clients and the technical team clear.

I am based in South Tangerang and am used to working across countries and time zones, communicating professionally in English.

Experience

Remote Sales Manager, Europe & US

Soft Synergy
Oct 2025 – 2026

I ran the full sales cycle for the European and US markets: outreach, qualification, proposals, and CRM tracking. I also designed e-commerce ad campaigns, UX/UI mockups in Figma, and social media strategy.

Data Entry Specialist

Bosowa Insurance
Dec 2024 – Oct 2025

I managed documents and prepared health claim reports with attention to detail, and helped answer customer inquiries.

Desk Collection Specialist (contract)

PT Xing Hao Technology
Jul – Nov 2024

I handled billing inquiries and negotiated repayment plans by phone and email.

Education

2021 – 2024

Waskito Vocational High School, Office Management & Business.

Skills

E-commerce advertising
Customer service
UX/UI design (Figma)
Social media strategy
CRM and sales pipeline
Market research
Microsoft Office
Google Workspace
Indonesian (native)
English (advanced)

Ad management: Polen Bike

Polen Bike is an online e-bike shop in Germany selling brands such as Ecobike and Kross. I managed advertising for Polen Bike, working from the product catalog and model specification tables.

Polen Bike homepage — The polen-bike.de homepage: bestsellers with prices, discounts, and motor type.

Ecobike specification table — Ecobike model specification table: battery, motor, torque, and range.

Work at Soft Synergy

Managing projects

From early sketches and proposals, through client follow-up, to project completion.

Project list with statuses: draft, initial offer, completed. Client names and prices are blurred.

Managing the portfolio and services

I kept the company portfolio and service list up to date and ready to show to clients.

Company portfolio page — Company case studies that I managed.

Company services page — Service list with starting prices.

Finding clients

I sent leads and proposals daily on Useme and other freelance platforms, with accounts registered on 20+ platforms.

Lead list with proposal statuses — Lead and proposal tracking: rejected, offer sent, approved.

Daily task calendar — Daily task schedule: send leads, send 50 emails, review proposals.

List of platforms with registered accounts — Account tracking across 20+ platforms. Emails, usernames, and internal notes are blurred.

Choosing technology and project schedules

I chose tools for each project, planned the work phases, and handed them over to the technical team.

Technology selection for a project — Choosing project tools and methodology, including alternatives for special production needs.

Project phase schedule — Phase breakdown and durations. Pricing details are not shown.

Example project: visual identity for an architecture studio

A project covering a visual identity system, a mini brandbook, and Canva templates. I prepared the proposal, defined the modules and schedule, and handed it over to the team.